Las Vegas

Overview

This was my first presentation talking specifically on supporting products. This WordCamp Presentation is designed for WordPress product developers, or site admins who provide support to their visitors. Support is the best way to get to know your customers better and to learn from their experiences and get educated and informed feedback on your product. But in order to do that well, you need to provide several easy and convenient ways for your users to interact with you.

Full Video Presentation

Matt Cromwell: Meeting Your Customers Where They Are

Slides

Slides / Matt Cromwell – via Iframely

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